Returns & Exchanges

All Sales Are Final.

Please contact me if you have any problems with your item(s) and I will do my best to fix the matter at hand.

Damaged Items:  If your purchase arrives damaged please contact me by email within 3 days of the delivery of your product with pictures that clearly show the damage to the product or the incorrect item received. 

• All damaged items are to be returned/received before a replacement is sent.  A store credit will be issued in case of out of stock items.
• The Soul Pretty Collection will provide a pre-paid label for approved damaged returns. 
• All items must be returned in its original condition.  
• If you happen to receive an incorrect item, please email a picture of what was received to thesoulprettycollection@gmail.com.  We will provide you with a pre-paid label in order for you to return the incorrect item.  Please return the item in its original condition, unworn and unaltered.